Cranel is committed to helping its ISV, OED and VAR partners maximize the life cycle of technology sold to their customers. Our broad portfolio of services enable our partners to maximize recurring service revenue opportunities, drive add-on sales and extend existing technical skill sets. The result is increased partner profitability, improved end-user satisfaction and extending technology up time.
Cranel’s Professional Services Team functions as an extension to your technology implementation personnel, providing the expertise needed to ensure successful project deployment. Your customers realize the full value of their technology investment quickly and efficiently. Working hand-in-hand with you as our partner, our team of manufacturer-certified consultants will assist in assessing customer requirements, configuring a winning solution, installing the technology, and working with your organization to support the implementation for the life of its utilization.
Professional Services & Support
V-Care® is Cranel's comprehensive and customized scanner service and maintenance solution. Proactive and complete, it extends the life of your end-user's equipment by packaging everything needed to ensure scanner up time—the manufacturer's break/fix service program, preventative maintenance visits, and consumables based on expected usage—into one comprehensive maintenance solution package. Our partners maximize revenue from single and multi-year V-Care while their end-user's scanners operate at peak performance, delivering a higher equipment ROI.
With V-Care, critical support is just a phone call away. Our manufacturer-trained technicians are dedicated to solving scanner problems quickly and efficiently.
Cranel proudly offers a comprehensive portfolio of service and maintenance offerings from our stable of hardware and software manufacturing partners. Our manufacturer portfolio includes hardware service offerings ranging from advanced exchange to a variety of on-site service alternatives with same day and next day response levels. Software maintenance includes software update and enhancement choices and multiple phone support options.
OEM Service Offerings
Changing consumables and equipment supplies on a regular basis keeps equipment in top working condition and extends the life of the scanner or printer. Consumables such as rollers, brakes rollers, pad assemblies and ink become worn or depleted and need to be refreshed. Other components like output trays, paper guides and power supplies can also deteriorate over time and should be replaced. Routine replacement of consumables and supplies is essential for the upkeep and longevity of scanners and printers while ensuring the best possible image and output quality. Cranel has a broad inventory of document imaging and check consumables and supplies from our OEM partners. Procurement time is minimized since items are in stock and our delivery is quick. Your customers repair delays are minimized, reducing end-user's expenses associated with “down” equipment.
Consumables & Supplies
While Cranel's first choice is to provide new equipment, price-sensitive customer needs sometimes dictate the need to consider alternate solutions. Many Cranel partners choose to consider quality, refurbished equipment and supplies from Cranel. We meticulously refurbish pre-owned equipment and components to make them available at significantly reduced cost. Each refurbished item comes with an extended warranty and the option to include a manufacturer service contract, ensuring customer satisfaction and real value.
Cranel helps ISV, OED, and VAR partners extend their service footprint within their customer base to include:
* Portable barcode scanners
* Desktop PCs
* Data Center servers
Our service alternatives incorporate a national set of service providers offering our partners and their customers quality support combined with instant savings over manufacturer-provided service options. Talk with your Cranel Sales Representative about Cranel's Third Party services.
Third Party Services