Service Management News and Information
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Managing services for ECM solutions and IT equipment is a complex and time-consuming endeavor for all businesses. Throughout service lifecycles—from product registration to maintenance contract management—companies struggle to stay current and operational to avoid costly downtime.
Cranel Inc. today announces that its Versitec division is expanding its business offerings to provide Multi-Vendor Services (MVS) to a broader IT market.
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We see a significant opportunity for traditional ECM resellers to expand their service businesses beyond standard scanner maintenance contracts. For every scanner a VAR installs at an end user location, a significant number of peripheral devices are also installed. Multifunctional peripherals, printers, PCs, servers, storage, etc. each have maintenance contract requirements where solid contract management practices can net substantial profits for resellers while providing end users with a much improved contract management experience.
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By outsourcing scanner maintenance, Ball Memorial Hospital ensures imaging uptime, while freeing up employees to focus on core hospital responsibilities.
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