Customer Support Software News and Information
 

 

 

ISOdx 4.2 Brings Enhanced Capabilities

Initial feedback from prospects and customers has been fantastic, according to ISOdx CTO Mike Cush. Overall, the new version provides quicker deployment and more rollout options. Support teams gain faster access to more details and in-depth reporting capabilities. ...Full story

 

Four steps to strengthening B2B customer connections

IBM's hot-off-the-press 2010 CEO Study confirms again what solutions marketers already know: getting closer to customers is a strategic priority. An overwhelming 88% of large enterprise CEOs told IBM that getting closer to customers is a top business strategy for the next five years, placing it at the top of the list. An even higher number of the best performing CEOs, 95%, stressed the point. ...Full story

 

Importance of a Customer Care Strategy

Customer care strategies are formed as part of a larger customer relations management program designed to provide good customer service. While large businesses generally develop customer car strategies of their own, smaller businesses tend to have more informal strategies based on customer care principles unique to their products. Either way, customer care is an important part of any successful business. ...Full story

 

Providing good customer service is key to surviving down economy

Among the premises of the report is that "all businesses are service businesses" and that services dominate the economies of advanced countries. As a result, governments, academic institutions and businesses are calling for an increased focus on the science of service to direct and support emerging business models. ...Full story

 

Review ISOdx Literature


  1. CaretechSolutionsCaseStudy
    .pdf file (243.52 KB)
    CareTech Solutions Case Study
    October 11, 2010
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  2. RouteSmart Case Study
    .pdf file (732.05 KB)
    October 11, 2010
    Download
  3. Rollout Services final
    .pdf file (499.47 KB)
    October 11, 2010
    Download
  4. Implementation Services - final
    .pdf file (82.99 KB)
    October 11, 2010
    Download
  5. ISOdx Overview - New dashboard
    .pdf file (3.86 MB)
    October 11, 2010
    Download
  6. ISOdx Rapid Resolve OEM Data Sheet
    .pdf file (411.98 KB)
    October 11, 2010
    Download