Solution Brings Proactive Capabilities to IT Problem Solving;

Reduces Time to Resolution by up to 75 Percent

COLUMBUS, OHIO June 29, 2007 ISOdx announces ISOdx 4.0, a revolutionary, industry- first solution that gives technical service and support organizations the ability to hit unprecedented performance levels.

Because 90 percent of IT issues are the result of a change, the industry has long been strapped with the painstaking time and effort required in finding the change to fix the problem, said Mike Cush, ISOdx CTO. What takes hours of exasperating hands-on review can now be automatically achieved in a matter of minutes.

Former Forrester analyst and current VP of Research for the Service and Support Professional Association (SSPA) John Ragsdale noted in his recent industry blog, I now know where to go for proactive tools and change management/diagnostic tools to support external customers. Cranels ISOdx is a change isolation product designed to help tech support teams instantly pinpoint, to the character level, changes made to a customers technical environment, reducing the diagnostic process from hours to minutes. The proactive angle here is that the system can automatically scan all customer implementations for any sign of known errors, or configuration problems, allowing tech support to fix the problem before the customer is impacted.

System data between any two points in time are quickly and easily compared, providing enhanced visibility and control. Over time, the audit trail of system changes provides a wealth of information to manage risk by furnishing the ability to proactively evaluate the impact of planned change.

ISOdx collects and retains snapshots of any static and/or fluctuating information from hardware, systems, operating systems and solid state devices such as switches, routers and tape libraries. If it has an IP address or an interface ISOdx can get to it. And, ISOdx can be used to improve support capabilities of virtually any software application. Using ISOdx, technical service and support organizations are protected from potential loss of knowledge that can result from operational errors, system failures or changes in personnel.

ISOdx has an easy, rapid implmentation (less than an hour) that is agent-free no installation of software on the customer server, and no re-boot required. ISOdx is designed for ease of use, and installations may be architected in a variety of ways that best accommodate customer requirements. Flexible architecture ensures compatibility with nearly every environment, and its broad extensibility makes it the secret sauce to provide and analyze information on any application or device.

Technical service and support organizations are under increasing pressure to prove their worth, earn their keep and show how their offering is better than competitors, Cush said. ISOdx solves all these issues immediately while generating new sources of revenue via value-added benefits.

ISOdx was included in Data Storages Top 10 Products and ranked as a finalist in the TopCat outstanding new product category. Current ISOdx users include companies such as Symantec and Natixis.

About ISOdx

Developed specifically for technical service and support organizations, ISOdx provides revolutionary business solutions that equip companies to achieve continued growth and innovative industry leadership. With ISOdx, changes in the IT environment can be rapidly detected in an unprecedented manner in a matter of seconds. Cranel, which focuses on empowering businesses via innovative and comprehensive solutions to align IT investments with business goals, is the parent company of ISOdx.

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