Versitec Achieves Elite Service Provider Status for Second Consecutive Year
COLUMBUS, Ohio (April 30, 2007) Cranel Inc., which provides IT solutions and services, today announced that its business unit Versitec achieved top ratings in its 2007 Symantec Technical Support Partner Program (TSPP) business review. This ranks Versitec as one of the best within an elite group of eight Symantec TSPP providers in North America, offering their customers the highest levels of technical support.
As a requirement of the TSPP, Symantec performs annual business reviews with Versitec. During these reviews, case closure records, training history and support renewals are reviewed for the previous twelve-month period to ensure that the highest levels of customer satisfaction are maintained. This year, Versitec received a 96% rating, placing them in the highest performance tier.
"Versitec's outstanding performance in the Symantec Technical Support Partner Program demonstrates the shared commitment to providing world class technical support to our joint customers, and we look forward to continued success with this partner," said Manos Menayas, vice president, Symantec Enterprise Technical Support Americas.
"We are pleased to be recognized for achieving the top tier of the TSPP Program for a second consecutive year", said Valerie Kaser, Manager, Customer Operations Manger of Versitec. "The key to our success is our in-depth product knowledge, our experienced software engineers and our innovative call management process. This achievement signifies a high level of customer satisfaction among our clients."
Versitec offers their support customers a one hour response time on a 24x7x365 basis. With Versitec, customers experience quicker time to resolution by working with dedicated software support engineers on each incident reported. Under the TSPP, Versitec is qualified to deliver Level One (caller entitlement) and Level Two (problem verification and resolution) technical telephone support. In addition, Versitec receives priority access and is authorized to escalate cases directly to Symantecs advanced technical support engineers when additional assistance is required.
Since 1999, the Versitec software support team has developed in-depth experience and knowledge in supporting Symantec software solutions. Versitec software support engineers maintain knowledge and expertise on Symantec products they are supporting throughout the lifecycle of the products. This is achieved via continuing Symantec Support Readiness Training courses, which are offered on authorized products that receive major upgrades or updates.
About Versitec Versitec supports over 8,000 maintenance contracts yearly and offers 24x7 support to mission critical datacenter environments.
In addition to strong technical resources, Versitec offers call management and maintenance renewal management including contract co-termination for all the products comprising your IT storage infrastructure. For more information on Versitec, please visit versitec.com.
About Cranel Inc. Founded in 1985, Cranel, Inc. and its business units, Adexis, Cranel Imaging, ISOdx and Versitec specialize in IT solutions and services in the areas of high-end computer storage systems, digital document imaging equipment and software, change isolation systems, and the maintenance of computer and imaging equipment. At Cranel, our goal is to empower our business partners with IT solutions and services that that align their IT investments with their business goals. For more information on Cranel Inc., please visit cranel.com or call 800.288.3475. |
