Versitec Marks Significant Growth in Service for Document Imaging and Data Storage Products
COLUMBUS, Ohio (May 10, 2006) Versitec, a managed service solutions provider for document imaging and data storage products, today announced its Customer Service Center (CSC) reaching its 100,000th service case for their customers, marking a significant milestone in the growth of the Center since its opening in 1996.
The achievement signifies both strong growth of Versitecs customer base and a high level of customer satisfaction among its clients.
"The key to our success has been our call management and repair process. While typical customer service centers may escalate the case to a higher level, ending their contact with the customer, Versitecs CSC follows through with each customer, coordinating with field service technicians and manufacturers until the customer is completely satisfied. This method of call handling provides our customers with a single point of contact which results in faster resolution, less downtime, and higher productivity for them, explained Valerie Kaser," Manager of Customer Operations, Versitec.
Versitec's CSC has been recognized as a national leader for their performance by Fortune 500 software and hardware manufacturers such as Symantec and Kodak. The honors were earned on high ratings for in-depth product knowledge, 24x7x365 support from experienced product engineers, and a state-of-the-art in-house lab.
About Versitec Versitec is an award-winning provider of managed service solutions for imaging and data storage products. Versitec's managed service is a proactive approach to maintenance, maximizing customers return on assets by extending the life cycle of their document imaging and storage equipment. With a thorough understanding of the interdependencies of the hardware and software that encompasses critical data center environments, the company services over 8,000 maintenance contracts annually with 24x7x365 support. For more information on Versitec, please visit http://www.versitec.com. |
